Services / Products

At Hospitality Management Services (HMS), we specialize in the implementation, configuration, and support of leading hospitality systems. We are experts in Oracle solutions, including Opera PMS, Sales & Catering, and MICROS POS, along with Infor's SUN accounting system and Oracle Materials Control. Our team helps hotels and restaurants streamline operations, enhance guest experience, and optimize financial management through seamless system integration and professional support.

Opera PMS on-premises

Opera PMS (Property Management System) on-premises is a comprehensive hotel management software developed by Oracle. It is designed to be installed and hosted on a hotel's local servers, giving the hotel full control over its data and system.

This on-premises solution is known for its robust features and scalability, making it suitable for hotels and resorts of various sizes, from independent properties to large chains. It can also be customized with add-on modules to suit a hotel's specific operational needs.

It provides a wide range of functionalities to manage all aspects of hotel operations, including:

Reservations: Handling bookings, cancellations, and room assignments.

Front Desk: Streamlining check-ins, check-outs, and guest services.

Room Management: Overseeing room inventory, housekeeping, and maintenance.

Billing and Accounting: Managing cashiering, accounts receivable, and generating reports.

Profile Management: Maintaining detailed guest and company profiles for personalized service.

Opera PMS cloud

Opera Cloud PMS is a cloud-based property management system from Oracle Hospitality. Unlike the on-premises version, it is hosted in the cloud, which means hotels do not need to manage local servers or IT infrastructure.Key features and benefits of Opera Cloud PMS include:

Accessibility: Staff can manage operations from anywhere and on any device, providing greater flexibility.

Scalability: It is easily scalable to accommodate properties of all sizes, from boutique hotels to large chains.

Real-time Data: Provides real-time insights and analytics on key metrics like occupancy, revenue, and guest preferences.

Simplified IT: Reduces the need for upfront hardware investment and dedicated IT staff, as Oracle manages updates, security, and maintenance.

Enhanced Guest Experience: Features like mobile check-in and centralized guest profiles help in delivering a more personalized and seamless experience.

Sales & Catering S&C on-premises

Sales & Catering (S&C) on-premises is a comprehensive software solution for the hospitality industry, typically integrated with a hotel's Property Management System (PMS) like OPERA. It is installed and run on a hotel's local servers.

This system is designed to streamline the sales and event management processes by providing tools to:

Manage Group Business: Handle everything from initial inquiries and leads to booking group reservations and room blocks.

Event Planning: Coordinate all aspects of a catering event, including menu selection, function space management, and resource allocation.

Client Management: Maintain detailed profiles for clients and accounts to support sales and marketing efforts.

Reporting: Generate reports on sales performance, event details, and financial data.

Because it is an on-premises solution, the hotel retains full control of its data and infrastructure

Sales & Catering OSEM cloud

Sales & Catering OSEM (OPERA Sales and Event Management) cloud is a comprehensive, cloud-based application that is part of the Oracle Hospitality OPERA Cloud Suite. It is designed to help hotels and resorts streamline their sales, event, and catering management processes.

Key features and benefits of OSEM cloud include:

Centralized Database: Manages all rooms, meetings, and events from a single database, enabling seamless collaboration between different hotel departments.

Mobile-Enabled: Staff can access and manage the system from any device, allowing them to work remotely, conduct on-site inspections, and make booking changes on the go.

Enhanced CRM: Includes features for managing accounts, contacts, and sales activities to build stronger client relationships.

Real-time Insights: Provides real-time data and reporting on sales performance, event details, and revenue to aid in data-driven decision-making.

Simplified IT: Reduces the need for on-premises infrastructure, as Oracle handles security, maintenance, and updates.

Opera Xchange Interface OXI

Opera Xchange Interface (OXI) is a module that serves as a gateway for real-time data exchange between the OPERA on-premises Property Management System (PMS) and external third-party systems.

It allows for the synchronization of various types of data, including:

Reservations: Transferring new bookings, modifications, and cancellations.

Rates and Availability: Uploading rate plans and room inventory to distribution channels like Online Travel Agencies (OTAs).

Guest Profiles: Sharing guest information between systems to ensure a consistent experience.

OXI handles the asynchronous exchange of XML messages, often requiring the mapping of codes (e.g., room types, rate codes) between OPERA and the external system. This allows for a seamless flow of information without the need for manual data entry, but it is a legacy system that is being replaced by REST APIs for OPERA Cloud.

Materials Control FMC

Fidelio Materials Control (FMC) is a software solution designed for the hospitality industry to manage and control materials, inventory, and procurement. It is typically a core component for hotels, restaurants, and other venues to optimize their supply chain and reduce costs.

Its key functions include:

Inventory Management: Tracks inventory levels in real-time across various locations, preventing overstocking and stockouts.

Purchasing and Procurement: Manages purchase orders, vendor information, and price quotes to streamline the ordering process.

Cost Control: Provides detailed reporting and analytics on material consumption, helping to track and reduce costs, particularly for food and beverage.

Recipe Management: Allows for the creation and management of recipes, which helps in calculating food costs and controlling portion sizes.

FMC is designed to integrate with other hospitality systems, such as Point-of-Sale (POS) and accounting software, for a unified approach to hotel management.

Oracle Micros POS

Key features and benefits include:

All-in-one Platform: It integrates front-of-house operations (order taking, payment processing) with back-office functions (inventory, menu management, employee scheduling).

Cloud-based and Mobile-enabled: The system, often running on Oracle's Simphony platform, is a cloud-based solution that can be accessed on various devices, including mobile tablets, which enhances service speed and flexibility.

Streamlined Operations: Features like kitchen display systems (KDS), online ordering, and self-service kiosks help to improve order accuracy and efficiency.

Data and Analytics: Provides real-time reports and analytics on sales, inventory, and other key metrics, enabling data-driven decision-making.

Oracle MICROS POS is a leading point-of-sale system for the hospitality industry, particularly for restaurants, hotels, and food and beverage venues. It is a comprehensive solution that streamlines all aspects of a restaurant's operations. Oracle MICROS POS is known for its durability, scalability, and robust features, making it a popular choice for businesses ranging from independent cafes to large restaurant chains.

Hospitality Technology for Every Need

"HMS delivers purpose-built technology across every hospitality sector — hotels, restaurants, casinos, stadiums, and beyond — all integrated into one seamless ecosystem, anchored by an accounting system flexible enough to fit any company's financial needs."

Infor SunSystems is a powerful, flexible financial management system designed to meet the accounting needs of global and fast-growing organizations. It is available as both an on-premises and a cloud-based solution.

Its key features include:

Unified Ledger: It combines various ledgers (general, sales, purchase) into a single integrated system, providing a real-time, consolidated view of financial data and eliminating the need for reconciliation.

Multi-currency and Multi-company: It is highly flexible for international businesses, supporting multiple currencies, languages, and local accounting standards.

Robust Reporting: The system offers powerful, role-based reporting and business intelligence tools for real-time analysis and informed decision-making.

Automation: It automates many financial processes, such as invoice processing and bank reconciliation, to improve efficiency and reduce manual errors.

Integration: It is designed to integrate seamlessly with other business systems, including enterprise resource planning (ERP), customer relationship management (CRM), and procurement software.